Terms of Service
1. Scope of these terms
These Terms of Service explain how customers may browse and purchase goods through Jemviko at https://jemviko.com. In these terms, “Jemviko,” “we,” and “our” refer to the storefront operated by Wuhan Huitehong Trading Co., Ltd.. By accessing the store or placing an order, you agree to these terms to the extent permitted by applicable law. Mandatory consumer protections continue to apply regardless of anything stated here.
2. Using the store
You must provide accurate information when completing checkout and must be legally capable of making a purchase, or have appropriate permission where required. You are responsible for maintaining the confidentiality of any account credentials you choose to create. You must not interfere with the website, introduce malicious code, attempt unauthorized access, or use the store for fraudulent transactions.
3. Product descriptions and availability
We aim to display useful descriptions, specifications, photographs, and prices. Colors and appearance may vary depending on device settings. Please review product details, variants, and quantities before placing an order. Product availability may change; placing an item in a cart does not reserve it. Where a material listing error affects an order, we will contact you to arrange an appropriate correction or refund in accordance with applicable law.
4. Checkout and acceptance of orders
Submitting an order is an offer to buy the selected goods. An automated acknowledgement confirms receipt of your submission but does not by itself mean the order has been accepted. Orders may require payment validation and reasonable fraud checks. We may decline or cancel an order when an item is unavailable, payment cannot be verified, or a genuine pricing or fulfillment issue arises. Any payment collected for goods we cannot supply will be refunded as required by law.
5. Prices, taxes, and payment
The price and available payment options are shown during checkout. Applicable shipping charges and taxes are shown when they can be calculated, subject to the destination and local rules. If import duties or destination-country charges may apply, they are distinct from the item price unless clearly included in the checkout total. Payment processing is subject to the terms of the payment provider used at checkout; do not send sensitive payment information to our customer-service email.
6. Preparation, shipping, and delivery
Our standard order-processing target is 1–3 business days following successful payment confirmation. Estimated transit after dispatch is generally 7–15 business days and is not a guaranteed delivery date. Delivery availability and any shipping charges are determined at checkout. The separate Shipping Policy provides information about tracking, address errors, delivery interruptions, and customs-related charges.
7. Cancellation, returns, and refunds
You may ask us to cancel an order before dispatch, although cancellation depends on its fulfillment status. Once shipped, a return may be necessary. For eligible purchases, our Return & Refund Policy provides a 30-calendar-day request window after delivery, instructions for obtaining return authorization, and refund-handling information. Nothing in these terms limits cancellation, return, withdrawal, or refund rights that applicable law gives you.
8. Content and permitted use
The text, layout, and store-created visual materials on this website may be protected by intellectual property laws. You may view the content for personal shopping purposes, but may not reproduce or exploit protected materials without permission or another lawful basis. References to third-party product names and marks remain the property of their respective owners.
9. External services and links
The website may link to independent sites or involve third-party checkout, payment, or delivery providers. Their own terms or privacy notices may apply when you interact with them. We are not responsible for content on independently operated websites, except where law imposes responsibility on us.
10. Customer information
Our Privacy Policy describes the personal information involved in store operations, why information is used, and how to make privacy requests. Please review it alongside these terms.
11. Responsibility and consumer safeguards
We do not promise that the website will operate without interruption or technical error. To the maximum extent allowed by applicable law, we are not liable for losses that are remote or not reasonably foreseeable. This clause does not exclude liability that cannot lawfully be excluded, including any applicable consumer rights, statutory guarantees, or liability for fraud or intentional misconduct. Where a product is faulty or not as described, statutory remedies remain available.
12. Changes and contact
We may revise these terms to reflect operational or legal changes. The version posted on this page governs future use from the time it is published, subject to applicable law; changes do not retroactively remove rights attached to a completed purchase. Questions about these terms can be sent to our support contact below.
Governing Law and Disputes
This agreement is between you and Wuhan Huitehong Trading Co., Ltd.
Business and contact information
Operating Company: Wuhan Huitehong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC8XKA78
Company Address: Factory Building 6-1397, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://jemviko.com
Support Email: service@jemviko.com
Contact Phone: +86 15247163592
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)