Shipping Policy

How an order moves from checkout to delivery

This policy describes the stages of a Jemviko shipment. Order preparation and carrier transit are separate periods, so the estimated transit time begins only after the order has been dispatched.

1. Order preparation

After payment is confirmed, we normally prepare orders within 1–3 business days. Business days exclude weekends and applicable holidays. A high-volume period, payment verification, or a stock issue may lengthen preparation; if a material issue affects your order, we will provide an update using the contact details associated with the purchase.

2. Estimated time in transit

Following dispatch, estimated delivery transit is typically 7–15 business days. This is an estimate rather than a guaranteed deadline. Customs inspections, local delivery conditions, severe weather, transportation interruptions, and destination-specific circumstances can affect the actual arrival date. The total time from purchase to receipt includes both preparation and transit.

3. Available destinations and shipping costs

The delivery countries or regions available for an item are determined by the options offered at checkout. We do not guarantee shipment to every destination. Shipping fees, where applicable, are calculated and displayed during checkout based on the available method, order, and destination. Any special shipping promotion is governed by the terms shown with that offer.

4. Dispatch notification and tracking

If tracking is available for your shipment, the dispatch message or order status information may contain a tracking number or link. Tracking events may not appear immediately after a label is created or a parcel is handed to a carrier. If the information remains unclear, contact us with your order number.

5. Addresses and delivery attempts

Please review the recipient name, street address, apartment or unit number, postal code, and phone number before submitting payment. Contact us promptly if an address needs correction. Changes cannot always be made after dispatch. If a carrier cannot deliver because of an incomplete or incorrect address, contact us so that we can discuss the available next steps and any legally permissible additional charges.

6. Duties and cross-border charges

For international deliveries, the destination country's rules may require import taxes, customs duties, or clearance charges. Whether such charges apply, and who collects them, depends on the route and the information disclosed at checkout. Charges not included in the checkout total may be assessed by the relevant authority or carrier; customers retain any rights they have under applicable consumer law.

7. Late, missing, damaged, or incorrect parcels

If an estimated delivery period passes without your order arriving, email us with your order number and available tracking details. For a parcel shown as delivered but not received, we may ask you to check the delivery location and carrier information while we investigate. If goods arrive damaged or the wrong item is supplied, contact us promptly and include photographs where useful. We will assess the matter and provide an appropriate remedy, including applicable return-shipping arrangements, consistent with the law.

8. Help with delivery

Questions about shipping, routing, tracking, or an address correction can be sent to service@jemviko.com.

Business information

Operating Company: Wuhan Huitehong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC8XKA78
Company Address: Factory Building 6-1397, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://jemviko.com
Support Email: service@jemviko.com
Contact Phone: +86 15247163592
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)