Contact Us

How to reach Jemviko

Questions about an item, an order you have placed, a delivery update, or an after-sales request can be directed to our support team. Please use the contact details below so that your message can be routed to the appropriate order-support process.

Email: service@jemviko.com
Phone: +86 15247163592
Customer Support Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

For order-related questions

When contacting us about an existing purchase, include your order number and a short description of what you need help with. If your question concerns a damaged or incorrect item, photographs of the item and packaging may help us assess the issue. Please do not send payment card numbers or passwords by email.

Returns and post-purchase assistance

Contact us before mailing an item back. Our team will explain the return steps and provide the address authorized for your particular return. The company's registered address listed below is provided for business identification and is not automatically a return receiving location.

Business identification

Operating Company: Wuhan Huitehong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC8XKA78
Company Address: Factory Building 6-1397, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://jemviko.com
Support Email: service@jemviko.com
Contact Phone: +86 15247163592
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)