Privacy Policy

Privacy at each stage of your shopping experience

Shopping online can involve several kinds of personal information, even before an order is placed. This notice explains how information connected to a visit, inquiry, transaction, or privacy request may move through Jemviko's store operations. It also describes choices and rights that may be available depending on where you live. It applies to https://jemviko.com and direct communications about this store, but not to independently operated websites that have their own privacy notices.

Data Controller

For personal information handled to decide how Jemviko serves customers and manages store transactions, the identified data controller is Wuhan Huitehong Trading Co., Ltd.. The controller's Unified Social Credit Code (USCC) is 91420114MAKC8XKA78. Its registered address is Factory Building 6-1397, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province. Privacy questions, access requests, correction requests, and other rights-related communications can be sent to service@jemviko.com. The brand's public website is https://jemviko.com.

Other organizations involved in fulfilling a payment, shipping a parcel, or supplying website infrastructure may act as processors, independent controllers, or both, depending on their roles and applicable law. Their separate privacy terms may apply to information they control independently.

1. Information provided during a visit or purchase

Information you enter: You may provide your name, delivery and billing contact details, email address, telephone number, order details, and messages to customer support. If you register for an account, account identifiers and the information required to operate that account may also be involved.

Information created by transactions: A purchase generates records such as item choices, quantity, total, payment status, fulfillment status, delivery history, refund status, and communications concerning the order. Payment credentials may be collected by the payment service used at checkout; the store does not ask you to send full card numbers to support by email.

Technical activity: When the storefront is accessed, ordinary network and browser information may be processed, including IP address, device or browser characteristics, approximate location inferred from network information, requested pages, timestamps, and information needed for security and website performance. Cookies and similar storage technologies can be involved as described below.

Information from other parties: Fulfillment and payment organizations may provide status notices, transaction confirmations, delivery events, or fraud-prevention signals connected to an order. We use such information to respond to the event that generated it.

2. Why the information is used

We process information to present store pages; receive and evaluate orders; confirm payment status; arrange fulfillment and delivery; handle customer messages; process authorized returns and refunds; maintain transaction records; secure the store; detect misuse; and comply with legal obligations. Where supported by the store's actual settings and your applicable choices, information may also be used for customer communications and marketing. We do not describe an optional advertising integration as active merely because a technology could be installed on an online store.

3. Legal grounds, where applicable

In locations requiring a defined legal basis, order and delivery information is generally needed to perform a purchase contract or respond to a pre-purchase request. Certain records may be retained to comply with tax, accounting, consumer-protection, or other legal requirements. Technical safeguards and necessary operational analysis may rely on legitimate interests where permitted and appropriately balanced. Consent is used when required for nonessential cookies, marketing messages, or other optional activities. If consent is the basis for processing, you may withdraw it without affecting processing lawfully completed beforehand.

4. Information shared to complete a task

Information may be disclosed only as relevant to a task or obligation: for example, to the ecommerce platform and website-hosting infrastructure needed to display and operate the store; to payment services to authorize or settle a transaction; to logistics providers to route a parcel; to support or technical service providers acting under appropriate instructions; or to advisers, regulators, or other parties where required by law or to protect legal rights. The Shopify commerce platform may supply storefront infrastructure. The exact identity, role, and location of other service providers depend on the services actually used for the transaction or site feature. We do not sell a customer list as part of the ordinary process described here.

5. Cookies, browser storage, and customer choices

Some browser storage technologies support tasks such as maintaining a shopping cart, preserving session preferences, helping prevent abuse, or enabling checkout. Other technologies, if enabled, may measure site usage or support advertising. Whether optional categories are used, and whether consent or an opt-out is offered, depends on the tools and regional settings operating on the storefront. Where the site presents a privacy preference or cookie-control interface, you can use it to manage the choices it offers. Browser controls may also block or delete cookies, although disabling essential storage can prevent parts of the store from working properly.

6. Promotional messages and advertising-related information

If you opt in to promotional email or another marketing communication, you can withdraw that choice through an unsubscribe mechanism included in the message where provided or by contacting us. Transactional notices about an order are distinct from promotional messages. If local law grants an opt-out from targeted advertising, sale, or sharing of personal data, you may submit that request using the privacy contact below or a privacy choice mechanism made available on the site. We will evaluate the request under the law that applies to you and the data processing actually undertaken.

7. International handling of information

A customer, the operating company, and service providers involved in a transaction may be in different countries. As a result, information may be accessed or processed across borders. The privacy safeguards required for a particular transfer depend on the origin, destination, organizations involved, and applicable law. Where the law requires a recognized transfer mechanism or additional protection, the relevant processing must use that mechanism or protection.

8. How long records are kept

We keep information for the time reasonably needed for its purpose: while an order or support request is active, for any required accounting or tax period, to address disputes, or to establish and defend legal claims. Different types of records may follow different schedules. When retention is no longer justified, information is deleted or de-identified as appropriate, subject to lawful backup and preservation requirements.

9. Security and limitations

We seek to use reasonable organizational and technical protections appropriate to the nature of information and the risks of processing it. Access should be limited to those who need the information for legitimate tasks. No internet transmission or storage method can guarantee absolute security. If you suspect unauthorized access to information connected with an order, notify us promptly without including passwords or complete payment card details in your message.

10. Requests about your information

Depending on your jurisdiction, you may have rights to obtain information about processing, request access, correct inaccuracies, ask for deletion, limit or object to certain uses, receive transferable information, withdraw consent, or appeal a decision about a privacy request. Some rights are subject to exceptions, such as records required for lawfulness or the protection of other people. Send requests to service@jemviko.com and state the right you wish to exercise. We may seek reasonable information to verify that we are responding to the correct person. We will respond within the period required by the applicable law. Where relevant, you may also contact your local data-protection regulator.

11. Children's information

This storefront is intended for people who can lawfully shop online, including people shopping with any permission required for their age. We do not knowingly seek personal information directly from children in violation of applicable law. If you believe a child has supplied personal information improperly, contact us so we can assess an appropriate response.

12. Other websites and updates to this notice

Links leaving Jemviko may lead to services with different information practices. Please read their notices before providing data. We may update this Privacy Policy as technologies, business operations, or legal duties change. Material changes will be communicated where required, and the revised policy will apply from its publication subject to applicable law.

Privacy contact and business record

Data Controller: Wuhan Huitehong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC8XKA78
Registered Company Address: Factory Building 6-1397, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Privacy Email: service@jemviko.com
Telephone: +86 15247163592
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)