Return & Refund Policy

Our approach to returns

We want customers to have a clear way to ask for help when a purchase is unsuitable, damaged, incorrect, or otherwise not as expected. The following procedure applies in addition to any non-waivable rights available under local consumer law.

1. Time available to request a return

For eligible items, you may request a return within 30 calendar days after delivery. Send your request within that period, even if return shipping will take place later. Statutory withdrawal or defect-remedy periods that are more favorable to you remain unaffected.

2. Starting a request

Email service@jemviko.com and include your order number, the product involved, and the reason for your request. For damage, defects, or an incorrect shipment, include a description and relevant photos when possible. We will review the request and explain the next steps, including where an approved return should be sent. Do not post goods to the company's registered address without receiving specific return instructions.

3. Condition of returned goods

For a change-of-mind return, goods should ordinarily be unused, in a condition appropriate for inspection and resale, and accompanied by relevant accessories or components. You may inspect an item as reasonably necessary to determine its nature and characteristics. We assess each request in light of the product and any applicable legal rights; these conditions do not take away remedies for faulty, damaged, misdescribed, or incorrect goods.

4. Items with special limitations

Some goods may be ineligible for a voluntary return because of their nature, such as products made to an individual's specifications, goods that deteriorate rapidly, or sealed hygiene-sensitive goods after unsealing, where a lawful exception applies. Any exception is limited to what the law permits and does not remove statutory remedies for defects or errors.

5. Return postage and handling fees

For an eligible voluntary return due only to a change of mind, the customer is normally responsible for the cost of sending the item back, unless applicable law requires otherwise. When an item is defective, arrives damaged, or differs from what was ordered, we will cover applicable return costs or offer another lawful arrangement. We do not charge a restocking fee. Please retain proof of postage and use the return method communicated by our support team.

6. Inspection and refund decisions

Once an authorized return reaches the designated return location, we may inspect the package and item to confirm eligibility and condition. We will then notify you of the outcome. If a refund is approved, we will initiate it to the original payment method within 10 business days of approval, or sooner where the law requires. Your bank, card issuer, or payment service may need additional time to post the funds; initiation of a refund is not the same as receipt in your account.

7. Orders canceled before shipment

You may request cancellation before dispatch by contacting support immediately. We will attempt to stop fulfillment, but we cannot promise that an order already being processed can be canceled. If it has shipped, the applicable return procedure may be used instead. Any mandatory cancellation rights under local law take precedence.

8. Exchanges and replacement items

If you need a replacement or a different item, contact us first. Exchanges depend on item availability and the practical return process. Where the goods are faulty or incorrect, we will address replacement, repair, refund, or another legally appropriate remedy according to the circumstances and applicable law.

9. No automatic return to the registered office

Our business registration address identifies the operating company; it should not be treated as a parcel return warehouse. The correct destination will be supplied in the instructions for your authorized return.

10. Contact and legal rights

For any return, refund, or order issue, use the contact details below. Nothing in this policy limits protections, remedies, or time limits that cannot legally be waived in your location.

Business information

Operating Company: Wuhan Huitehong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC8XKA78
Company Address: Factory Building 6-1397, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://jemviko.com
Support Email: service@jemviko.com
Contact Phone: +86 15247163592
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)